"Iris" Steam Mop

Possible Causes:

• The water tank is empty or improperly installed.
• The mop isn’t securely plugged into a working outlet.

Solutions:

• Check that the water tank is filled to the recommended level and properly secured.
• Ensure the power cord is fully plugged into a functional outlet. Test the outlet with another device if necessary.

Possible Causes:

• The steam level setting is too low.

Solutions:

• Adjust the steam level to a higher setting using the control button.

Possible Causes:

• The control button is not pressed firmly enough.
• The unit has not heated up completely.

Solutions:

• Press the control button firmly and hold for a few seconds to change the steam level.
• Wait for the mop to heat up fully (approximately 15 seconds) before attempting to adjust the steam level.

Possible Causes:

• The water tank is empty.
• The unit has overheated.

Solutions:

• Refill the water tank with clean tap water to the recommended level.
• Allow the mop to cool for at least 15 minutes before restarting. Avoid prolonged continuous use.

Possible Causes:

• The water tank is overfilled.
• The tank lid or connection is not sealed properly.

Solutions:

• Empty the water tank and refill it to the maximum fill line, ensuring not to exceed it.
• Check the tank lid and connection for proper alignment and secure it tightly to prevent leaks.

Possible Causes:

• Air is trapped in the water pump.

Solutions:

• Turn off and unplug the unit. Refill the water tank and restart the mop, allowing it to expel air from the pump.

Possible Causes:

• The steam mop is not properly connected to a power source.
• Internal electrical components may be damaged.

Solutions:

• Ensure the power cord is securely plugged into a functioning outlet.
• If the lights remain non-functional, contact Schenley customer support at schenleycare@schenleytech.com for further assistance.

Download a PDF version of your "Iris" Steam Mop user manual.

Click here to download.

Answer:

• The Schenley Steam Mop is suitable for most hard floor surfaces, including tile, laminate, sealed hardwood, and vinyl.
• It can also be used on carpets with the included carpet glider attachment. Always test on an inconspicuous area first to ensure compatibility.

Answer:

• The steam mop heats up in approximately 15 seconds after being turned on. The indicator lights will signal when the mop is ready for use.

Answer:

• No, it is recommended to use tap water only in the water tank. Adding cleaning solutions or detergents may damage the unit and void the warranty.

Answer:

• Yes, the mop is safe for sealed hardwood and laminate floors. Always ensure the surface is sealed and use the low or medium steam setting for delicate flooring.

Answer:

• The water tank has a capacity of 450 ml (15.2 fl. oz.), providing up to 20 minutes of continuous steam, depending on the steam level setting.