FAQs

Orders are processed promptly to ensure quick delivery. If you need to make changes or cancel your order, please contact our customer support team at schenleycare@schenleytech.com as soon as possible. While we cannot guarantee modifications after an order is placed, we will do our best to accommodate your request.

Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package through the carrier’s website.

We offer a 30-day return and exchange policy. Items must be unused and in their original packaging. For assistance with returns or exchanges, contact our support team at schenleycare@schenleytech.com.

To start a return or exchange, please contact our customer support team at schenleycare@schenleytech.com with your order details. We will provide you with instructions and support throughout the process.

We currently offer shipping only to Canada, the United States, and Mexico. For more details, please review our shipping policy.

If your order is damaged or missing items, please contact our customer support team at schenleycare@schenleytech.com immediately. We will work with you to resolve the issue as quickly as possible.

Refunds are typically processed within 5-7 business days after we receive and inspect the returned item. The timing may vary depending on your bank or payment provider.

Schenley warrants the original retail purchaser that Schenley's product will be free from defects in material and workmanship for one year from the date of original purchase. This warranty applies to product used for personal purposes, and not for commercial or rental purposes. This warranty covers all non-customer-related issues and for warranty claims, contact us at schenleycare@schenleytech.com.

Currently, we do not offer extended warranty plans. However, our customer support team is here to assist you with any issues during the warranty period.

No, we do not charge restocking fees for eligible returns. However, customers are responsible for return shipping costs unless the return is due to a product defect or error on our part.

You can reach our customer support team via email at schenleycare@schenleytech.com or by phone at +1 323-929-8936.

Our customer support team is available Monday through Friday, from 9:00 AM to 5:00 PM Pacific Time (GMT-7).

Accessories can now be purchased on our official website. Please first click the Accessories on the navigation bar. You will find accessories currently available for purchase. All accessory sales are final.

We accept credit cards (Visa, MasterCard, American Express, Discover) and other quick pay methods (Apple Pay, Facebook Pay, Google Pay, Shop Pay, PayPal, Diners Club, and Venmo). Different forms of payment cannot be combined. If there is any problem with your payment, please contact Schenley customer service for assistance.