Privacy Policy

 

Effective Date: December 01, 2024

This Privacy Policy describes how Schenley ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.schenleytech.com (the "Site") or use our connected electronic devices, mobile apps, or other services (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refers to users of the Services, whether customers, website visitors, app users, or others whose information we collect.

By accessing or using the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please refrain from using the Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page with the "Last Updated" date revised.

How We Collect and Use Your Personal Information

To provide our Services, we collect and process various types of information from and about you, including information related to the use of our cleaning appliances, mobile apps, and online tools.

Information We Collect

1. Information You Provide Directly

  • Contact Details: Name, address, phone number, and email address.
  • Order Information: Billing and shipping addresses, payment confirmation, and order details.
  • Account Information: Username, password, security questions, and account preferences.
  • Customer Support: Information provided in inquiries or troubleshooting interactions.

2. Information From Device Usage

  • Operational data from devices, such as cleaning schedules, performance logs, and error reports.
  • Data from device connectivity, such as Wi-Fi, Bluetooth, or other network configurations.
  • Geolocation data, where enabled, to support app and device functionality.

3. Information Collected Automatically

  • Device details (IP address, browser type, operating system).
  • Website and app interaction data (page visits, features used).
  • Cookies and similar technologies for analytics and service improvements.

4. Information From Third Parties

  • Payment processors (e.g., payment details to process your orders).
  • Integration partners (e.g., smart home systems like Alexa or Google Home).
  • Analytics providers for app and device performance monitoring.
How We Use Your Information

We use your personal information to:

  • Provide and Improve Services: Process orders, enable device functionality, and enhance user experiences.
  • Troubleshooting and Updates: Identify and resolve issues, and deliver firmware and software updates to devices.
  • Personalization: Customize cleaning schedules, app experiences, and product recommendations.
  • Security: Protect against fraudulent activities and unauthorized access.
  • Marketing: Send promotional content and advertisements tailored to your interests (where permitted).
Cookies and Tracking

Cookies and tracking technologies help us deliver and optimize our Services. Specific purposes include:

  • Remembering user preferences and device configurations.
  • Running analytics for product and service improvement.
  • Supporting app-device synchronization.

You can control cookies through your browser settings. Blocking cookies may impact your ability to use some features of the Services.

How We Disclose Your Information

We may share your information with:

  • Service Providers: For payment processing, cloud storage, shipping, and IT support.
  • Third-Party Integrations: With smart home platforms or voice assistants you choose to connect with.
  • Business Transactions: During mergers, acquisitions, or similar events.
  • Legal Compliance: To comply with applicable laws and regulations.
Device and App-Specific Privacy

Device Usage Data

  • Data from connected devices is used to optimize functionality, provide remote control capabilities, and deliver troubleshooting insights.
  • Device data is retained only as long as necessary to provide related Services or as required by law.

Firmware and Software Updates

  • Updates to improve functionality or address security issues may collect diagnostic data during installation.

User-Generated Data

  • User-created settings, such as cleaning schedules, are stored securely and used to enhance functionality.
Data Security and Retention

We implement robust security measures, including encryption and secure storage, to protect your information. However, no method of data transmission or storage is completely secure.

Retention periods vary based on the type of data and its purpose. Device data is retained as long as needed to provide services or as required by law.

Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access and Correction: Request access to or correction of your data.
  • Deletion: Request the deletion of your personal information.
  • Portability: Receive a copy of your data in a portable format.
  • Restrict Processing: Limit how your data is processed.
  • Withdraw Consent: Revoke consent for specific processing activities.

To exercise these rights, contact us at schenleycare@schenleytech.com.

International Data Transfers

Data may be transferred and stored outside your country of residence. For users in Europe, such transfers will comply with standard contractual clauses or equivalent safeguards.

Children’s Data

Our products and Services are not intended for children under 16. We do not knowingly collect their personal information. Parents can contact us to request deletion of such data if discovered.

Contact Us

For questions or concerns about this Privacy Policy, contact us at:
Schenley, Inc.
650 Camino de Gloria, Walnut, CA 91789, United States
Email: schenleycare@schenleytech.com
Phone: 323-929-8936