Refund Policy

Effective Date: December 01, 2024

At Schenley, we are committed to ensuring our customers are completely satisfied with their purchases. This Refund Policy outlines the terms and conditions for returning products purchased from www.schenleytech.com. By making a purchase, you agree to these terms.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • Condition of the Item: The item must be in its original condition, unused, unworn, and undamaged. It should include all accessories, documentation, and be returned in its original packaging.
  • Time Frame: You must request a return within 30 days of receiving your item.
  • Proof of Purchase: A valid receipt, order confirmation, or proof of purchase is required to process your return.
Items Not Eligible for Return

The following items are non-returnable:

  • Products that have been customized or personalized.
  • Consumable or perishable goods, such as cleaning solutions or parts that deteriorate quickly.
  • Items categorized as hazardous materials, flammable liquids, or gases.
  • Products purchased on final sale or with a marked discount, such as clearance items.
  • Gift cards or store credits.

If you are unsure about your product’s eligibility for return, please contact us at schenleycare@schenleytech.com.

Return Process

To initiate a return:

  1. Contact Us: Reach out to us at schenleycare@schenleytech.com with your order number and details about the item(s) you wish to return.
  2. Approval: Upon approval, you will receive a return authorization number and a prepaid shipping label, if applicable.
  3. Packaging and Shipping: Securely package your item(s), including all original components, and clearly label the package with the provided return authorization number. Follow the instructions provided for shipping.
  4. Return Address: Schenley Returns
    5011 Belle Ave, Cypress, CA 90630
    Phone: 323-929-8936

Important: Items sent back without prior authorization or outside the specified time frame will not be accepted.

Refunds

Once we receive and inspect your return:

  • Approval Notification: We will notify you if your return is approved or rejected.
  • Processing: Approved refunds will be issued to your original payment method within 10 business days.
  • Bank Processing Times: Depending on your financial institution, refunds may take an additional 5–7 business days to appear on your account.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at schenleycare@schenleytech.com.

Exchanges

We do not process direct exchanges. If you would like to replace an item:

  • Initiate a return as per the process outlined above.
  • Place a new order for the replacement item after your return is approved.
Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect:

  1. Inspection Upon Delivery: Inspect your order upon receipt and notify us immediately of any issues.
  2. Report Issue: Contact us at schenleycare@schenleytech.com within 48 hours of delivery, including photos of the damage or incorrect item.
  3. Resolution: We will arrange for a replacement, repair, or refund, depending on the situation.
International Returns

For international customers:

  • Returns must comply with the same 30-day return policy.
  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • Ensure the package is clearly marked as a return to avoid customs charges.
European Union Customers

For customers residing in the European Union (EU):

  • Cooling-Off Period: You have the right to cancel or return your order within 14 days of receipt for any reason, provided the item is in its original condition.
  • Refunds: Refunds for EU customers will include the cost of the product and any applicable standard shipping charges.
Return Shipping Costs
  • If the return is due to our error (e.g., defective or incorrect item), SchenleyTech will cover the return shipping costs.
  • For returns initiated for other reasons (e.g., changed mind or incorrect size), the customer is responsible for shipping costs.
Additional Notes
  • Partial Refunds: Items returned with missing components, damage, or signs of use may incur a restocking fee or qualify only for a partial refund.
  • Unauthorized Returns: Items returned without prior approval or outside the return window will not be processed and may be sent back at the customer’s expense.
Contact Us

For questions or assistance with returns and refunds, please contact us:

  • Email: schenleycare@schenleytech.com
  • Phone: 323-929-8936
  • Return Address:
    Schenley Returns
    5011 Belle Ave, Cypress, CA 90630